SHIPPING & HANDLING
It is our policy at My Brownskin to ship all orders within 48 hours (except for Holidays). US orders are shipped per United States Postal Service rates.
At the present time My Brownskin only ships to US addresses. We are working toward international shipping for the very near future. If you are outside of the US please send us an E-mail and your comments so we will know which countries to work toward making shipping arrangements for.
RETURN & EXCHANGE POLICY
All of us at My Brownskin are proud of the products we sell and want our customers to be completely satisfied. If a customer is not satisfied with a product, it must be returned within 30 days of receipt for an exchange or refund. We reserve the right to deny any exchange or refund if product is damaged, worn, or not in a resalable condition. Pleaase inspect your merchandise when you recieve it.
FOR REGISTERED USER(S):
Guest or Non-registered user(s):
Return the product to the address below with copy of your invoice and Return Authorization email. The customer is responsible for return postage. For customer’s protection please return the product using a carrier that offers full tracking and insurance protection. Any product returned in damaged, worn, or non-resalable condition will be returned to purchaser.
If a customer for any reason desires an exchange, the returned product must be undamaged, unworn, and in resalable condition. Exchanges will take place when we receive the product to be exchanged. My Brownskin will be responsible for shipping cost of the new product. Exchanges are subject to availability. A refund will be processed if the product is unavailable.
Product Received Damaged?
My Brownskin takes every precaution to ensure our customer’s product will arrive in new condition. However, shipping accidents occasionally occur. Please contact us if our product arrives in any condition less than good. E-mail us at firstname.lastname@example.org.